Questions about an order? Email contact@orbalife.com. We reply within 1 working day.

Contact us

A real person reads every message and answers within 1 working day, Monday to Friday.

Send us a message

Tell us what you need and we'll reply by email.

We reply to the email address you give here. Our answer comes from contact@orbalife.com: if you don't see it, check your spam folder.

By email

contact@orbalife.com

Write to us directly, or simply reply to any email we've sent you. Include your order number and we'll find your order straight away.

Not sure about a payment?

Ask us before you ask your bank. We can tell you exactly what a payment to orbalife.com was for and, if something isn't right, refund it, usually within 1 working day. A dispute through your bank takes several weeks and puts your order on hold.

Sending something back?

Please write to us first. We'll email you the return address for your order and the simplest way to send it. Parcels sent to any other address can't be matched to your order.

You may not need to wait for an answer

Most questions are answered on these 3 pages.

Check your order

What you ordered, what was charged and where your parcel is, with your order number and email.

orbalife.com on your statement

Why the payment is in our name and why you may see 2 or 3 payments for 1 order.

Delivery, changes and returns

Delivery times, changing an address, cancelling an order and the 30-day return option.

Orbalife is operated by Northwake Ltd. Full company details are in our Terms and Conditions.